Client Onboarding Executive at Sleek ensuring a smooth onboarding experience for Singapore clients. Responsible for regulatory compliance, client journey, and operational excellence in onboarding.
About the role
- Onboarding Specialist coordinating partner onboarding processes at growing Payment Service Provider in Latvia. Ensuring smooth activation, compliance, and organized documentation in FinTech environment.
Responsibilities
- Coordinate onboarding processes with partners, counterparties, and internal teams to ensure timely activation and smooth communication
- Collect, review, and process onboarding documents from partners, merchants, and service providers
- Complete bank forms, onboarding questionnaires, compliance templates, and operational application packs with accuracy and attention to detail
- Maintain and organise onboarding trackers, spreadsheets, shared folders, and internal documentation to ensure all case data is complete and current
- Work in task management tools such as ClickUp, Notion, or similar platforms to create, update, track, and follow up on onboarding-related tasks
- Communicate with banks and financial partners throughout the full onboarding lifecycle, from document submission to follow-up queries and final setup
- Handle compliance-related requests, including document clarifications, missing information follow-ups, and data submission support
- Review partner and merchant websites as part of onboarding checks and preliminary due diligence processes
- Monitor the status of ongoing onboarding cases, follow up proactively on open items, and help keep timelines on track
- Ensure all onboarding files, records, and supporting materials are clear, structured, and ready for internal review or audit purposes
Requirements
- 1+ year of experience in onboarding, partner operations, compliance support, document processing, or payments operations within FinTech, banking, or financial services
- Strong attention to detail and the ability to work accurately with forms, documents, spreadsheets, and structured information
- Good organisational skills, with the ability to manage multiple parallel onboarding cases at different stages
- Confident communication skills for working with banks, partners, and internal stakeholders in a professional and timely manner
- Experience using spreadsheets, Google Drive, shared documentation environments, and task management tools such as ClickUp, Notion, or similar systems
- Ability to review and verify information across websites, documents, and internal records with a careful and methodical approach
- Proactive, disciplined, and comfortable following through on open items in a structured, deadline-driven environment
- Working proficiency in English; previous exposure to compliance, KYC, or regulated payment environments would be a strong advantage
Benefits
- Hybrid working model with flexibility
- Supportive team culture with clear workflows and close day-to-day collaboration
- The opportunity to build valuable experience across FinTech operations, onboarding, and compliance-related processes
- A hands-on role in a growing PSP operating in the online payments space
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