Junior Product Operations specialist in E - Money Institution managing payment operations with a focus on regulatory compliance. Supporting product team and maintaining documentation for seamless transactions.
About the role
- Product Operations Manager coordinating beta programs with internal teams and customers at Five9. Requires strong project management skills and enterprise software experience in a hybrid role.
Responsibilities
- Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
- Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
- Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
- Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties
Requirements
- 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
- Demonstrable experience interacting across multiple internal teams as a project manager.
- Demonstrable experience interacting and communicating directly with customers as a project manager.
- Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.
- JIRA & Salesforce experience preferred
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Job type
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Degree requirement
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