Hybrid Procurement Contract Manager

at Five9

• Job title: Procurement Contract Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,100 - $181,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Procurement Contract Manager at Five9 responsible for contract lifecycle management. Collaborating with stakeholders for sourcing strategies and supplier engagement.

Responsibilities

• Lead the drafting, review, redlining, and negotiation of a wide range of commercial agreements, including NDAs, Master Service Agreements (MSAs), Statements of Work (SOWs), DPAs (Data Processing Agreement) and related amendments.
• Partner with business stakeholders to define sourcing requirements, develop procurement strategies, and ensure alignment with business objectives and timelines.
• Own and drive commercial negotiations with suppliers to secure optimal pricing, payment terms, service levels, delivery schedules, and contractual protections.
• Experience negotiating SaaS, Data Center, AI, Hardware, and Contingent Services contracts. History of stellar cost saving achievement.
• Collaborate with Legal, Compliance, and Infosec to ensure agreements meet operational, financial, security, privacy, and compliance requirements.
• Ensure procurement activities and contracts adhere to internal policies and applicable federal and state requirements; proactively identify and mitigate contractual and supplier risks.
• Maintain accurate documentation of contract activity, approvals, negotiation positions, and final terms to support audit readiness and ongoing contract administration.
• Support supplier onboarding and relationship management; measure and monitor supplier performance against contract SLAs/metrics and initiate corrective actions when needed.
• Contribute to departmental goals by identifying sourcing opportunities and driving measurable cost savings and value improvements through competitive sourcing and effective negotiation.
• Support resolution of contractual disputes and supplier performance issues, ensuring clear remedies, escalation paths, and appropriate stakeholder alignment.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field (advanced degree preferred).
• 5–10 years of experience in procurement, strategic sourcing, contract management, or a related commercial function within a medium to large organization.
• Strong proficiency drafting, reviewing, and negotiating complex commercial agreements and managing risk in a procurement environment.
• Demonstrated success leading commercial negotiations with suppliers and influencing outcomes across cost, terms, and service delivery.
• Experience supporting SaaS and/or technology procurement is strongly preferred.
• Strong analytical skills with the ability to evaluate data, benchmark pricing, and identify sourcing opportunities and trade-offs.
• Excellent written and verbal communication skills; ability to use tact and diplomacy with stakeholders at all levels and with external suppliers.
• Comfortable operating in a fast-paced, dynamic environment with competing priorities and tight deadlines.
• Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.