National Account Manager at Liebherr - Great Britain Ltd. focusing on commercial food service market growth and account management. Role involves strategic partnerships and expanding key national accounts.
About the role
- Client Services Account Manager responsible for tailored strategies in affiliate marketing for financial institutions. Focused on driving client success while collaborating with cross-functional teams.
Responsibilities
- Deliver results for managed clients, within client expectations and against internal projections.
- Grow managed programs QoQ.
- Develop and execute program strategies to drive revenue for both managed clients and network clients, ensuring alignment with client goals and KPIs with a high level of independence
- Identify and present “out of the box” opportunities to increase revenue for managed clients leveraging your affiliate expertise and knowledge sharing across the team.
- Upsell Fintel Connect products and services within client portfolios.
- Maintain a deep understanding of Fintel Connect’s business needs, technology capabilities, industry trends and client objectives to continuously deliver results.
- Organize, document, and manage the onboarding process for new clients, ensuring a smooth and efficient experience within the agreed SLA.
- Build and maintain strong client relationships, acting as the main point of contact for all account-related matters.
- Perform monthly ROI analysis on affiliate programs, ensuring optimal performance and providing actionable insights to clients.
- Regularly review data within the Fintel Connect platform, responding proactively to optimize results and address any issues.
- Provide strategic support to high-volume, high-value, and/or high-touch clients by demonstrating expert knowledge of tracking systems, testing and monitoring client systems as needed.
- Actively resolve client escalations, manage churn risk, and address challenging situations, including proactive intervention in potential client resignations.
- Manage and support technical optimizations, disruptions, and cross-departmental initiatives to ensure client satisfaction.
- Demonstrate technical expertise in tracking systems and product functionality, ensuring timely resolution of issues as they arise, including data integration, performance tracking, troubleshooting, and platform optimization.
- Demonstrate expertise in all Fintel Connect products, including newly launched offerings.
- Stay informed and educated on product changes, updates, and new features to provide the best possible service to clients and ensure accurate communication across teams.
- Collaborate with other departments to support marketing, sales, and technical needs, as required, including spearheading new team onboarding.
- Lead training and knowledge-sharing sessions for new hires and ongoing department-wide development, focusing on key areas such as client strategy, affiliate management best practices, and performance analysis tools.
- Prioritize time towards revenue generating activities and meeting revenue goals.
- Support department mandate of creating efficiencies in admin and account management tasks by identifying and creating daily efficiencies for yourself in the role.
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a related field (required); additional certifications in Digital Marketing, Performance Marketing, or Affiliate Management (preferred)
- Minimum of 3–5 years’ experience in affiliate marketing, digital marketing, or client success (marketing/agency focus), with a strong track record of managing high-performing client accounts
- Demonstrated expertise in developing and executing data-driven strategies that deliver measurable growth through affiliate partnerships
- Strong understanding of the affiliate marketing channel, including network operations, partner management, and compliance standards
- Experience working with clients in the financial services industry or other highly regulated sectors (preferred)
- Proven ability to serve as a strategic advisor and escalation point for clients, providing high-level guidance and performance solutions
- Skilled in managing performance reporting, tracking KPIs, and translating analytics into actionable insights
- Proficiency with relevant marketing and analytics tools, including CRM systems, affiliate tracking platforms, and data visualization tools
- Experience contributing to cross-functional initiatives, process improvements, and departmental training and development
Benefits
- Comprehensive health and wellness benefits
- 5 Paid personal days
- Paid volunteer time
- A balanced hybrid schedule — focused on in-office collaboration while benefiting from one remote workday per week
- Frequent team events & activities
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