Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Associate Business Analyst supporting Agile teams to translate business needs into technical goals for Fidelity's retirement services. Collaborating with cross-functional teams and proactive problem-solving focus.
Responsibilities
- Assist the Squad Leader in managing and prioritizing the product backlog for team effectiveness.
- Participate in User Acceptance Testing (UAT), assisting in validating that delivered solutions solve the original business problem.
- Facilitate internal meetings and sprint demos to keep stakeholders informed on project progress.
- Proactively identify process bottlenecks and suggest improvements for squad efficiency.
- Develop strong working relationships with IT, Legal, and Compliance partners to aid initiative completion.
Requirements
- A Bachelor’s degree in a quantitative or business field (e.g., Business Analytics, Economics, Engineering or Computer Science) or equivalent project experience.
- Structured Thinking: ability to take a messy, undefined problem and break it down into logical, manageable pieces.
- Analytical Curiosity: possess a restless desire to uncover root causes and learn how complex systems work from the ground up.
- Active Listening & Synthesis: ability to process dense information from stakeholders and summarize it clearly.
- Agile Mindset: foundational understanding of Agile methodologies and eagerness to use tools like Jira or Confluence to manage workflows.
- Requirements Documentation: assist in drafting User Stories and clear acceptance criteria.
- Process Mapping: ability to create visual Workflow Diagrams (using Visio, Miro, or similar tools).
- Adaptability & Resilience: ability to stay focused in fast-paced environments and pivot quickly as squad priorities shift.
- Diplomacy & Collaboration: ability to work in multi-disciplinary teams and navigate different perspectives with a positive attitude.
- Basic Data Fluency: comfort working with Excel to analyze and summarize information and Power Point for translating the data into impactful stories.
Benefits
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
- Health insurance
- Retirement plans
Job title
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Degree requirement
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