Hybrid Senior Customer Success Manager, Key Accounts

at Future Energy Ventures

• Job title: Senior Customer Success Manager, Key Accounts
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Munchen, Germany

About the role

• Senior Customer Success Manager for reev managing strategic key accounts in B2B sector. Driving customer satisfaction and long-term growth in the e-mobility field.

Responsibilities

• You will independently manage a portfolio of strategic key accounts and proactively develop these relationships.
• You will build strong relationships with key stakeholders and take operational ownership of your customer projects.
• You will act as a trusted advisor throughout the entire customer lifecycle.
• You will identify and pursue up- and cross-selling opportunities, address risks early, and actively increase the value of your portfolio.
• You will have a deep understanding of our product to advise customers in line with their business objectives, solve problems, and ensure high product satisfaction.
• You will work closely with internal teams such as Product, Sales, and Support, act as the voice of the customer, and ensure feedback and requirements flow efficiently into product development and processes.

Requirements

• 3+ years of experience in B2B Customer Success or Account Management, preferably in a SaaS environment
• Experience working with key accounts or enterprise customers and an understanding of the dynamics of complex organizations
• Strategic and entrepreneurial thinking combined with a high degree of initiative
• Structured, empathetic, and persuasive communication skills—both internally and with customers
• Strong technical understanding and the ability to participate confidently in product discussions
• Fluent in German and English, both written and spoken. Additional languages are a plus

Benefits

• Hit the ground running: From day one you’ll be fully involved. Our cross-team onboarding gives you insights into all teams, our mission, and our values.
• You’ll have a personal onboarding buddy to help you get started quickly.
• Because good work needs good rest: 28 days of vacation per year plus additional days off between Christmas and New Year.
• Your wellbeing is our priority: Free access to the nilo platform with options for one-on-one sessions with psychologists or business coaches.
• Flexible work, connected teams: We support hybrid working, because flexibility and in-person collaboration go hand in hand.
• Sustainable mobility options: Choose what fits your everyday life best—JobRad, a subsidized public transit (ÖPNV) ticket, or an EGYM Wellpass membership.
• Your growth, our focus: Development is key to our joint success. We offer internal advancement opportunities and an annual learning budget of €1,000 per person.
• A team culture that connects: We foster a team-oriented culture, meet monthly for team events, and visit each other in our offices in Munich and Zagreb.