Staff Systems Engineer working on delivering complex software applications into operations with a talented team at CACI. Supporting development and verification of mission capabilities while ensuring operational efficiency.
About the role
- Client Systems Engineer providing advanced deskside support, including VIP service for executives. Addressing complex issues and managing projects in a hybrid work environment.
Responsibilities
- Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff.
- Handles complex technical issues and ensures minimal disruption to business operations.
- Manages major projects, develops customer training and technical documentation, and drives process improvements.
- Serves as a senior technical resource on the team, providing mentorship and guidance to peers.
- Participates in on-call rotation to resolve critical issues outside normal business hours for Executives.
- Collaborates internally and externally to deliver exceptional customer service.
Requirements
- Client Systems Engineer I: Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment.
- Client Systems Engineer II: Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.
- Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, SAFe Practitioner (SP) – “SAFe for Teams.
- Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune), ServiceNow or similar ITSM platform, Active Directory & Group Policy.
- Special Skill Requirement: Strong and effective written and verbal communication skills.
- Ability to work under pressure and manage critical incidents during on-call shifts.
- Excellent customer service and interpersonal skills for high-touch interactions.
- Professionalism and discretion when supporting executives.
- Ability to lift and move computer equipment as needed.
- Ensure data integrity and security through compliance with corporate policies and IT best practices.
- Uphold strict confidentiality and security standards when handling executive data.
- Experience with MDM device management platforms.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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