HR Project Manager at Swan overseeing end - to - end HR projects across systems and talent development. Supporting employee growth and organizational development in a hybrid working environment.
About the role
- Project Manager responsible for logistics initiatives impacting carrier performance and customer experience at Farfetch. Collaborating with internal teams and external carriers for scalable solutions.
Responsibilities
- Take end-to-end ownership of logistics and carrier-related initiatives, from problem definition to execution and measurable impact.
- Perform root cause analysis on operational and customer issues, translating insights into practical and scalable solutions.
- Drive continuous improvement across carrier performance, delivery reliability, cost efficiency, and customer experience.
- Work closely with carriers and internal stakeholders (Logistics, Tech, Commercial, Finance, Customer Experience) to align priorities and deliver results.
- Analyse carrier and network performance, identifying risks, inefficiencies, and opportunities for optimisation.
- Build and manage project roadmaps, defining milestones, dependencies, and clear accountability across teams.
- Translate data into actionable insights, supporting both operational and strategic decisions.
- Ensure that every initiative is anchored in customer impact, balancing operational excellence with customer expectations.
- Bridge strategy and operations, ensuring ideas are translated into hands-on execution on the ground.
Requirements
- 5+ years of experience in project management, logistics, operations, consulting, or related fields.
- Proven experience managing complex initiatives with multiple internal and external stakeholders.
- Strong critical thinking and structured problem-solving skills, with the ability to navigate ambiguity.
- Hands-on operational mindset, comfortable working with data, processes, and real-world constraints.
- Strong analytical capabilities, with experience in Excel and BI tools (SQL is a plus).
- Excellent communication skills, able to influence and align senior and cross-functional stakeholders.
- Customer-centric mindset, with the ability to connect operational decisions to customer outcomes.
- Ability to prioritise and deliver in fast-paced, high-growth environments.
- Collaborative, pragmatic, and confident in challenging assumptions constructively.
- Experience in logistics, supply chain, last-mile delivery, or carrier management, ideally within e-commerce, marketplaces, or tech-driven environments.
- Exposure to international logistics networks and vendor management is a plus.
- Familiarity with agile or hybrid project methodologies is an advantage.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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