Customer Experience Manager overseeing installation processes for energy solutions at Enpal. Interfacing with customers to ensure successful onboarding and satisfaction throughout the project lifecycle.
About the role
- Customer Service Supervisor to lead team members and ensure high service levels in a global fashion marketplace. Gain hands-on experience in a fast-paced fashion marketing environment.
Responsibilities
- Oversee the customer service team's daily work to meet operational targets;
- Train and coach team members as needed;
- Handle customer escalations;
- Provide information about products/services and respond to related inquiries;
- Represent Farfetch to our customers and partners.
Requirements
- Experience in customer service, preferably within fashion retail;
- Ability to perform under pressure in a fast-paced environment;
- Confident leadership and team organization skills;
- Critical thinking to drive service improvements;
- Strong analytical skills;
- Knowledge of fashion and fashion brands;
- Proficient with IT systems and Google Workspace; Salesforce experience highly desirable;
- Excellent verbal and written communication skills;
- Commitment to exceeding customer expectations;
- Excellent listening skills;
- Fluent in English;
- Hardworking and passionate.
Benefits
- Life, health, and dental insurance
- Gym membership, meal allowance, and transportation vouchers
- Nursery reimbursement
- Exclusive discounts at farfetch.com and brownsfashion.com
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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