Key Account Manager responsible for driving commercial growth and service excellence across a portfolio of freight forwarding customers. Building client relationships and ensuring high operational standards.
About the role
- VIP Account Manager at FanDuel managing high-net-worth customer portfolios. Building loyalty and providing exceptional service in a customer-facing hybrid role.
Responsibilities
- Manage a portfolio of high-net-worth customers
- Build strong relationships with VIP customers
- Increase customer loyalty
- Provide an excellent all-round experience
- Ensure operational flexibility through assigned duties
Requirements
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Mental health support
- Fitness benefits
- Annual bonus
- Long-term incentive opportunities
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Experience level
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