Carrier Sourcing & Partnerships Manager at Ofload driving relationships and sourcing in the freight tech industry. Optimize carrier networks for improved efficiency and commercial outcomes.
About the role
- VIP Account Manager at Fanatics Betting & Gaming focusing on luxury hospitality experiences. Engaging VIP customers and collaborating across departments to meet business objectives.
Responsibilities
- Own and develop a portfolio of VIP customers, serving as their primary point of contact
- Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
- Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
- Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
- Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics’ product strengths, security, and long-term value versus competitors
- Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
- Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
- Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
- Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
- Ensure responsible gaming policies and measures are upheld at all times
Requirements
- 4+ years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
- High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
- Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
- Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
- Distinctive professionalism, preparation, and relationship-building
- Understanding of competitor offerings and the ability to articulate Fanatics’ differentiators in a credible, consultative way
- Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
- Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
- Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
- Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
- Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
- Legal residence in a state where online sports betting is legalized or willingness to relocate
Benefits
- Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.
- For information about our benefits, please visit https://benefitsatfanatics.com/
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Entry - level position in Clinical Sales at Johnson & Johnson. Supporting Hospital/Hospital Systems strategy through project implementation and growth initiatives.
Key Account Manager at Goodyear driving OEM sales target and developing new business opportunities in the auto industry. Leading a regional sales team and maintaining customer relationships in China.
Manage strategic partnerships for payment products at KOMOJU in Japan. Collaborate with partners and internal teams for execution and communication.
Relationship Manager supporting Wealth Managers in delivering exceptional service to high - net - worth clients at Osaic. Managing client relationships and preparing communications and reports within a collaborative team environment.
Senior Relationship Manager overseeing Apex’s key superannuation clients. Focused on governance, strategic management, and continuous service improvement across managed services clients.
Account Manager defining critical markets and developing relationships for solution selling in the electronics distribution industry. Ensuring customer satisfaction and strategic planning for Arrow’s offerings.
Strategic Account Manager responsible for sales growth in Enterprise accounts at Red Hat. Engaging with customers to deliver value through Red Hat's solutions and technology.
SIP - Customer Account Manager at Gamma Communications managing wholesale customer acquisition in Germany. Involves developing sales strategies and fostering long - term relationships in telecom.
Sales Manager Partnerships developing strategic partnerships in Interior Design and Architecture fields. Focusing on high - quality textile, acoustic, and lighting solutions in Germany.