Hybrid Community Manager

at Factor

• Job title: Community Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Client Relationship Manager engaging the Sense Collective community for legal innovation. Collaborating with marketing and insights teams while nurturing member relationships and delivering value.

Responsibilities

• Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
• Manage and nurture member relationships through onboarding, communications, and proactive engagement.
• Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
• Monitor community sentiment, participation, and member success metrics to drive continuous improvement.
• Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.
• Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
• Identify and coordinate speakers, facilitators, and contributors to enhance community learning.
• Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).
• Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
• Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.
• Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
• Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
• Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals

Requirements

• Bachelor’s degree in Law or has worked in a legal environment
• 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.
• Demonstrated success managing and scaling professional or peer-learning communities.
• Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.
• Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).
• Excellent organizational and project management skills, with attention to detail and follow-through.
• Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.
• Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.

Benefits

• Competitive salary
• Benefit package including private health insurance and private dental insurance
• Pension contribution
• 38 days holidays
• Enhanced maternity leave pay – 18 weeks
• Enhanced paternity leave pay – 4 weeks
• Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
• Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
• Inclusive and nurturing work environment, where everyone's contributions are valued;