Technical Support Engineer providing first - line technical support for a fintech app. Managing internal access management and hardware assets in a hybrid work environment.
About the role
- Director of Global Technical Support leading high-performing support teams in India. Ensuring customer satisfaction and operational growth through innovative strategies and team collaboration.
Responsibilities
- Provide strategic leadership and direction for the Global Support organization
- Identify and address opportunities for innovation and improvement in support processes, tools, and infrastructure
- Monitor and report on key performance indicators (KPIs)
- Lead and mentor a team of managers and senior managers
- Manage executive-level customer interactions
- Serve as a strategic liaison with Product Development, Sales, and Engineering teams
- Ensure high levels of customer satisfaction and operational excellence
Requirements
- 10+ years of Leadership/Management experience in customer service or support roles
- BA/BS or equivalent experience
- Experience in technical services roles is a plus
- Experience in F5 or similar technologies is a plus
- Fluent in English, both written and oral.
Benefits
- Health insurance
- Paid time off
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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