Tooling, MI & Reporting Manager overseeing the lifecycle of data from acquisition to analysis at Santander UK. Responsible for data management and operational resilience strategy.
About the role
- Manager of Implementation leading teams to assist customers in a SaaS logistics company. Focused on optimizing processes and managing implementation teams for successful onboarding.
Responsibilities
- Assist the Director of Implementation in leading a team of Implementation Managers.
- Enable customers to get up-and-running on our platform quickly and successfully.
- Optimize current processes, remove obsolete ones, and create new processes.
- Manage team allocation and workload of team members.
- Act as an escalation point for issues that arise.
- Report key KPIs and employee performance to the Director of Implementation.
- Work closely with Sales team to manage customer expectations.
- Collaborate with Customer Success Managers to ensure customer retention.
- Work with Product and Software Development to share product feedback.
- Establish goals, responsibilities, and development plans for team members.
- Retain and recruit a world class implementation team.
Requirements
- 2+ years experience leading implementations ideally in a b2b SaaS environment
- 2+ years experience leading people
- Process-oriented and obsessively organized
- Ability to work in a very fast-paced, constantly evolving, team environment
- Working knowledge of warehouse operations and Warehouse Management Systems and/or Logistics is a big plus (not required)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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