Overseeing Business Continuity and Crisis Management strategies for a mid - sized bank focusing on cryptocurrencies. Ensuring operational capability in exceptional situations with a team of experts.
About the role
- Partner Journeys Manager enhancing partner experiences for Expedia Group through journey analysis and cross-functional collaboration. Driving measurable improvements in commercial outcomes from the partner journey.
Responsibilities
- Define what a healthy partner journey looks like and identify friction that impacts commercial outcomes.
- Conduct analysis to surface, size, and prioritize the highest‑value improvement opportunities.
- Build business cases that clarify impact, resourcing needs, and tradeoffs to guide decision‑making.
- Influence cross‑functional teams and leaders to align on priorities and move solutions forward.
- Partner with Product, Operations, Sales, and Partner Management to scope, deliver, and unblock improvements.
- Keep the partner voice visible in decisions and ensure solutions are tied to measurable business impact.
- Establish journey KPIs, track progress, and report results to inform future investments.
- Continuously refine journey frameworks and embed practices that strengthen partner experience and commercial performance.
Requirements
- 8–12+ years in partner experience, CX/UX strategy, product, operations, or strategy/analytics; at least 4+ years leading cross‑functional programs.
- Demonstrated ability to translate insights into delivered improvements with measurable commercial impact.
- Strong stakeholder management: aligning across Sales, Product, Marketing, Operations, and Customer/Partner Success.
- Experience designing journey‑level KPIs and reporting that drives executive decisions.
- Proficiency with journey mapping, process optimization, experimentation (A/B or holdout tests), and outcome‑based prioritization.
- Analytics fluency: framing hypotheses, connecting metrics to drivers, and storytelling with data (e.g., Excel, SQL, BI tools).
- Excellent communication and influence skills—able to provide directional clarity and drive progress in ambiguous environments.
- Preferred Experience in B2B partnerships, marketplaces, channels, or ecosystems.
- Exposure to service design, Lean, or Systems Thinking.
- Familiarity with NPS/CSAT/CES, funnel diagnostics, and financial/operational metrics (revenue, retention, LTV/CAC).
- Program/Portfolio management experience (OKRs, roadmapping, intake models, prioritization frameworks).
- Change management and enablement experience (playbooks, decision frameworks, governance).
Benefits
- medical/dental/vision
- paid time off
- Employee Assistance Program
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent ( IATAN ) membership
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