Hybrid Product Designer – AI, Information Technology

at ServiceLink

• Job title: Product Designer – AI, Information Technology
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: RPA
• Location requirements: Hybrid, Plano, United States

About the role

• Product Designer specializing in AI workflows at ServiceLink, driving innovative solutions in the mortgage industry. Collaborating with cross-functional teams to enhance digital experiences through design.

Responsibilities

• Analyze current business workflows and customer journeys to identify opportunities for automation and enhancement.
• Design intelligent workflows powered by AI agents and agentic orchestration — including task automation, multi-step reasoning, and adaptive decision-making.
• Prototype agentic experiences that blend LLMs, RPA, and predictive systems into seamless, explainable interfaces.
• Design and iterate on user interactions and interfaces, creating flows, wireframes, mockups, and high-fidelity visuals.
• Collaborate with product managers, engineers, and data scientists to shape the behavior, personality, and UX of AI agents.
• Lead end-to-end design efforts for AI features and workflows, ensuring quality, consistency, and strategic alignment across teams.
• Identify new AI opportunities, develop design concepts, and build prototypes to support strategic product goals.
• Support the creation of executive pitch decks for product concepts, effectively communicating design strategies to senior stakeholders.

Requirements

• Educational background in Design, HCI, Interaction Design, or equivalent professional experience.
• 3+ years of product design experience, with at least 1 year focused on AI-powered or automation-centric products.
• Proven experience designing agentic workflows and AI-driven interfaces.
• A strong design portfolio is required, showcasing innovative product designs, agentic workflows, and complex problem-solving through design.
• Track record of independently driving design processes from discovery through launch, balancing user needs, technical constraints, and business goals.
• Demonstrated ability to collaborate with stakeholders and cross-functional teams, with a strong grasp of workflow processes and product goals.
• Skilled in brainstorming, validating ideas, and testing solutions with users.
• Strong communication skills with the ability to convey design processes and solutions clearly.
• Comfort with ambiguity and designing in rapidly evolving, uncertain environments.
• Technical understanding to grasp complex AI technologies quickly and help teams understand what’s possible.
• Experience with AI-assisted prototyping tools or willingness to explore emerging code-gen platforms to accelerate design iteration.
• Experience creating process diagrams, information architectures, and user journey maps.
• Deep understanding of UX best practices, responsive design, and accessibility (WCAG 2.1 AA compliance).

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation
• Paid sick time