Branch Manager responsible for the growth and management of sera Gruppe's operations in Austria. Leading a team and driving sales in B2B technical solutions with hands - on approach.
About the role
- Manager - WFM overseeing Genesys Cloud QM and WFM modules implementation. Collaborating with teams for operational efficiency in the digital operations sector.
Responsibilities
- Lead and execute end-to-end implementation of Genesys Cloud QM and WFM modules
- Design and configure call and screen recording policies
- Configure and manage evaluation forms and quality workflows
- Implement WFM forecasting models based on historical interaction data
Requirements
- Graduate
- Minimum of 6 years in the current role
Benefits
- Health insurance
- Retirement plans
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
AB
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