Store Manager responsible for driving sales and delivering engaging customer experiences at Urban Outfitters. Leading team development and maintaining operational excellence in the store.
About the role
- District HVAC Service Manager overseeing service and maintenance teams in King of Prussia and Allentown locations. Ensuring delivery of customer experience and technical training for field operations.
Responsibilities
- Hire, LEAD, discipline, and terminate technicians.
- Support the service and maintenance teams as a technical resource.
- Provide onsite field support for advanced level troubleshooting.
- Enhance the customer experience by reducing misdiagnosis and service warranties.
- Serve as a technical expert and resource for field operation.
- Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum.
- Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement.
- Support the field hiring process by providing oversight and input of candidate skillset and technical experience.
- Assist in the formal evaluation of Ace product offerings.
- Complete special projects and perform other job duties as assigned.
- Performance Reviews as necessary.
Requirements
- 15+ years of residential field service experience.
- 10+ years of service management experience or HVAC operations management experience.
- Experience managing a team of 30 or more technicians.
- Training, certificate, or technology requirements.
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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