Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
About the role
- Quality Analyst conducting evaluations and data analysis for operational excellence. Collaborating across departments to enhance organizational processes and reporting.
Responsibilities
- Conduct evaluations and data analysis to ensure quality standards are met
- Collaborate effectively with cross-functional teams to identify areas for process improvement
- Assist in developing and implementing action plans to enhance organizational processes
- Participate in client discussions, providing insights and clarifications as needed
- Support ongoing operational improvements to increase efficiency and effectiveness
- Ensure all reports and documentation are accurate, timely, and compliant with policies
- Work diligently to complete all assigned tasks, including overtime when necessary
- Uphold strong work ethics, punctuality, and attendance standards
- Use critical thinking to reason out issues based on process policies rather than emotions
- Maintain a keen eye for detail to identify discrepancies or areas of concern
- Communicate effectively with team members and clients, fostering a collaborative environment
- Stay updated on organizational processes and quality assurance best practices
Requirements
- Willingness to work overtime to complete assigned tasks
- Rational approach aligned with process policies, not based on emotions
- Dependability, punctuality, and no attendance issues
- People-oriented with a collaborative mindset
- Keen attention to detail and willingness to engage in client discussions
- Proactive attitude toward operational improvements
- Quality experience or SME experience is a plus
- Basic knowledge in MS Excel is a plus
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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