Hybrid Business Analyst

at EXL

• Job title: Business Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Business Analyst for Intelligent Premium Audit Platform designing innovative features in Property & Casualty insurance operations. Collaborating with Product Owners and stakeholders to develop clear actionable requirements.

Responsibilities

• Partner directly with Product Owner / Platform Owner to break down Epics into clear, well-defined Features and User Stories.
• Facilitate requirement discussions with business stakeholders, operations teams, and client partners; identify gaps, edge cases, and process risks.
• Document detailed functional and non-functional requirements, including workflow nuances, validation rules, UI/UX behavior, and integration needs.
• Review end-to-end business processes and propose improvements that reduce friction, improve data quality, or increase automation.
• Own your User Stories through the full lifecycle: grooming, refinement, dependency identification, clarification for developers, acceptance criteria validation, and functional review in the development environment.
• Validate delivered stories directly in dev—ensuring completeness, accuracy, and alignment with intended workflow before moving to UAT.
• Collaborate closely with developers, QA automation engineers, and architects to clarify requirements and resolve questions quickly to maintain sprint velocity.
• Provide demos to business stakeholders and support a smooth transition from development to production.
• Act as the primary liaison between business stakeholders, operations teams, the technical pod, and global Scrum teams.
• Communicate requirement changes, risks, and impacts clearly to all parties.
• Manage scope and assist in evaluating change requests for feasibility and timeline impact.
• Escalate risks or blockers to the Platform Owner in a timely manner.
• Conduct data analysis using SQL and other tools to support requirement definition, defect investigations, and root cause analysis.
• Collaborate with technical leads/architects to understand backend impacts, integration considerations, and system constraints.
• Support troubleshooting post-release defects or operational issues, ensuring timely resolution.
• Become a subject matter expert on EXL’s Premium Audit systems, workflows, and user roles (auditors, reviewers, client partners).

Requirements

• 8+ years of experience as a Business Analyst with progressively increasing responsibilities.
• 3+ years working in Agile Scrum environments.
• Demonstrated ability to work independently and drive clarity in complex problem spaces.
• Strong communication skills—capable of interacting with technical and non-technical stakeholders, writing clear documentation, and presenting to business audiences.
• Ability to rapidly learn new technologies, systems, and domain concepts in a fast-paced environment.
• Strong analytical thinking, attention to detail, and structured problem-solving skills.
• Proficiency with SQL for data validation and investigation.
• Excellent time-management and organizational abilities; able to manage multiple workstreams simultaneously.
• Collaborative mindset and a commitment to transparency and continuous improvement.
• Bachelor’s degree or equivalent combination of education and experience.

Benefits

• A competitive salary with a generous bonus
• private healthcare
• life assurance at 4 x your annual salary
• income protection insurance
• rewarding pension
• a wide range of professional and personal development opportunities
• online courses, seminars and workshops