Hybrid Customer Support Specialist

at Exely - Direct Drive for Your Hotel Sales

• Job title: Customer Support Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Yerevan, Armenia

About the role

• Customer Support Specialist assisting hotels in Armenia with Exely products via calls and emails. Provide training and technical support in Armenian, Russian, and English.

Responsibilities

• Teach clients how to use the Exely products;
• Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Armenian, Russian, and English;
• Handle client feedback and transfer technical requests to the second support line;
• Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.

Requirements

• Based in Yerevan, Armenia;
• Strong communication skills, both written and verbal Armenian, Russian and English;
• Available to work Monday-Friday, 9 AM-6 PM (local time);
• Availability for business trips across Armenia;
• At least 1 year of experience within the customer service of IT-company or call center;
• Experience within the hospitality or technology industry for hoteliers would be your advantage;
• Customer-centric approach, developed EQ, high level of stress resistance;
• Comfortable with CRM and computer software;
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).*****Please note that this is not a part-time position and cannot be combined with other employment!*

Benefits

• Competitive salary based on your experience;
• Commissions based on KPI;
• Laptop and headset for work;
• Health insurance after probation period (3 months);
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
• The start-up environment is fast-paced and constantly growing, with full support from our established international team;
• Online & Offline camps, workshops and gatherings;
• Network with colleagues from all over the world.