Client Director driving strategic growth at Macquarie Telecom. Managing Tier 1 enterprise customers and building strong technology solutions.
About the role
- Senior Director of Infrastructure overseeing strategic direction for Excelsior University's tech operations. Leading cloud, network, and data center initiatives while building high-performing teams.
Responsibilities
- Develop and articulate a comprehensive infrastructure strategy aligned with the university’s growth, digital transformation initiatives, and mission-critical priorities.
- Lead architecture, design, and implementation of scalable, secure, and resilient infrastructure solutions across campuses, hybrid sites, and cloud environments.
- Continuously evaluate emerging technologies, trends, and vendors, with a focus on leveraging AI, machine learning, and automation to optimize operations and service delivery.
- Develop long-term infrastructure roadmaps, including budgeting, resource planning, and risk management.
- Drive transformative change through proactive planning, measurable outcomes, and continuous improvement.
- Accelerate and optimize the university’s cloud adoption strategy (IaaS, PaaS, SaaS), integrating on-premise and cloud resources efficiently.
- Implement cloud-native principles, containerization, and serverless architectures where appropriate.
- Manage strategic relationships with cloud providers, ensuring alignment with university needs, cost optimization, and security compliance.
- Oversee the design, implementation, and management of secure, high-performance networks supporting all campuses, hybrid sites, and remote users.
- Ensure robust LAN/WAN, Wi-Fi, and private network performance to support academic and administrative operations.
- Collaborate closely with the CISO to embed security into all infrastructure services and operations.
- Leverage AI and predictive analytics for threat detection, risk mitigation, and proactive incident prevention.
- Drive operational efficiency through Infrastructure as Code (IaC), orchestration, AI-driven operations (AIOps), and predictive analytics.
- Build, mentor, and lead a high-performing team of infrastructure architects, engineers, and operations specialists.
- Partner with other ITS leaders (CIO, CISO, Applications, BI, Help Desk, Web Services) and university stakeholders to align infrastructure services with institutional priorities.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.
- Minimum 10 years of progressive leadership experience in infrastructure, cloud, and operations management.
- Demonstrated success in building high-performing, proactive, and forward-looking teams aligned with institutional mission and culture.
- Proven experience in implementing ITIL-based service management, agile practices, and continuous improvement initiatives.
- Deep technical expertise across hybrid/multi-cloud environments, enterprise networking, end-user computing, storage, compute, and application support.
- Experience in leveraging AI, machine learning, or analytics to improve operational efficiency, reliability, and performance.
- Track record of leading complex technology transformations, including cloud adoption, data center modernization, and network optimization.
- Strong financial management skills, including budgeting, resource planning, and vendor management.
- Exceptional communication, influencing, and stakeholder engagement skills.
- Experience in higher education or similarly complex, mission-driven organizations.
- Experience leading technology integration following mergers, acquisitions, or multi-site expansions.
- Knowledge of regulatory and accreditation requirements (FERPA, SOC 2, ISO 27001, GDPR).
- Demonstrated success in leading data-driven operations and infrastructure modernization initiatives.
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