Hybrid Lead Marketing – Customer Experience Operations Manager

at Exact Sciences

• Job title: Lead Marketing – Customer Experience Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $109,000 - $185,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madison, United States

About the role

• Lead Marketing & CX Operations Manager at Exact Sciences supporting campaign execution and data-driven decisions. Focused on optimizing operations for customer acquisition and retention.

Responsibilities

• Leverage data, analytics, and measurement tools to drive business operations and optimize performance
• Lead cross-functional initiatives with SMEs and data analysts to understand and surface key insights about the business units supported
• Serve as a bridge between Marketing/CX and our strategic partners, including agencies, to drive performance-based decision making
• Document existing processes and workflows to identify inefficiencies, redundancies, or bottlenecks
• Set clear goals and KPIs, aligning team efforts with measurable outcomes to track progress and success
• Use tools and technology to reduce manual work and free up time for strategic initiatives
• Improve communication channels and streamline how information flows across the team to reduce delays and misalignment
• Assist in managing the AOP process
• Govern budget throughout year in partnership with Program Stakeholders and Finance including monthly reporting, theme tracking, and reconciliation aligned with Marketing OKRs
• Collaborate with Procurement and Category Management on SOW review, finance approval, and shepherding through contract and Coupa processes
• Facilitate ongoing review of 3rd party contracts with vendors including driving financial and operational efficiencies and ensuring vendors are meeting the expectations set forth in the contract
• Provide project management and coordination across the business to ensure timelines, deliverables, and dependencies are tracked
• Provide dashboards and insights on campaign metrics to enable timely decision making

Requirements

• Bachelor’s Degree in relevant field; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
• 7+ years of experience in Operations or a related field including program or project management support or other role with similar experience leading leadership and teams in cross-functional collaboration as detailed in Essential Duties
• Excellent written and verbal communication skills
• Familiarity with common Project Management methodologies such as Waterfall and Agile
• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and SharePoint
• Demonstrated ability to perform the essential duties of the position with or without accommodation
• Authorization to work in the United States without sponsorship

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage