Junior Technical Support Analyst at Evertec, providing technical assistance and insights in the fintech sector. Collaborating with clients for solutions and supporting internal teams with analysis.
Responsibilities
Responsible for providing specialized technical assistance to clients;
Provide solutions and guide clients through tickets and inquiries raised by clients;
Act proactively by offering strategic insights to the operation;
Perform analyses that support business decisions;
Participate in internal and client meetings to analyze and resolve incidents and support requests.
Requirements
Higher education (in progress or completed);
Experience in consortium operations, including business rules and legislation/regulations;
Knowledge of SQL;
E.g.: Experience working in the financial market;
Experience with the Newcon product.
Benefits
Meal allowance or food voucher;
Flexible benefit (Flash);
Health insurance;
Partners for psychological, legal, financial, and nutritional services (CLUDE, C4LIFE and ASQ);
Psicologia Viva;
Dental coverage;
Childcare assistance;
Assistance for children with special needs;
Fertility treatment assistance;
Extended maternity and paternity leave;
Transportation voucher or Home Office allowance (for telework contracts);
Gympass (Wellhub) and TotalPass;
Flexible working hours;
Life insurance;
Partnership benefits club;
Partnership with Sesc;
Just dress — no dress code;
Birthday day off;
Beca (education incentive program);
PPR or bonus — depending on achievement of goals and results.
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