Director of Dealer Operations leading a large team in the investment industry. Focused on service delivery, training, and strategic improvements.
About the role
- Analyst role in Digital Operations Support for Eversource, enhancing customer service tools. Collaborating with IT and stakeholders to resolve technical issues and improve user experience.
Responsibilities
- Support day-to-day operations of Eversource self-service products, eversource.com, mobile app, outage map, and alerts
- Partner with third party agencies and internal IT to resolve issues and continually improve customer user experience and site functionality
- Troubleshoot web issues and resolve concerns in collaborative manner with stakeholders and vendors
- Manage tickets from the Digital Operations Incident and Request Queue
- Work independently to research, manage, and resolve incidents and defects
- Manage several high priority tasks at one time
- Respond to customer/regulator questions and complaints, educate stakeholders, respond to season-related issues, and perform storm-based functions
- Respond to regulatory and law enforcement agency requests in a timely and accurate manner
- Participate in business testing teams to ensure successful user acceptance testing
- Collaborate with others for solutions and/or recommendations for issues through the use of analytics, and customer feedback
Requirements
- Bachelor's degree preferred, Business Management or Technology focus a plus or equivalent experience
- Three (3) plus years in a Customer Service environment
- Experience understanding and explaining, verbally and in writing, complex customer account scenarios to stakeholders and customers
- Experience investigating and resolving executive customer and regulatory complaints
- Experience researching and identifying customer issues with self service products
- Strong understanding of business processes
- Supported improvements in processes and best practices
- Experience with testing customer facing web platforms
- Ability to work outside of typical business hours, as needed
Benefits
- Competitive total rewards program
- Incentives based on performance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
End Stream Delivery Operations Coordinator at Savannah River Mission Completion overseeing OAC activities and temporary modifications. Managing processes and administrative tasks for the End Stream Delivery facility in Aiken, SC.
Commercial Operations Summer Associate at Mitsubishi Power assisting in proposals, marketing initiatives, and team collaborations. Gaining hands - on experience in clean energy technology operations during a full - time summer internship.
Operations Executive managing export operations and overseeing customer service at Cencora. Focused on logistics and compliance for international shipping across Asia.
Solution Delivery Executive overseeing project management lifecycle for AI routing solutions at SWAT Mobility. Enhancing transportation efficiency while delivering excellent customer experiences.
Auxiliar de Operações na Cargill realiza movimentação de produtos e limpeza na fábrica em Chapecó, SC. Apoia atividades do departamento seguindo normas de segurança e organização.
Manufacturing Operations Solutions Strategy Lead managing MES deployment across PGS Manufacturing sites at Pfizer. Collaborating with teams to ensure alignment with digital strategies and operational goals.
VP Operations responsible for leading Retail Operations at The Bancorp Bank in Wilmington, DE. Ensuring operational excellence and governance within a regulated banking environment.
Local Project leader for Finance processes related to S4/HANA at MAHLE. Responsible for process improvement and collaboration with global teams.
CHS hired for a Crop Applicator/Operations Specialist in LaMoure, ND. Handling fertilizer and crop protection applications while supporting local farmers' needs.