Responsible for maintaining a safe, reliable fleet and overseeing regulatory compliance. Managing staff and automotive assets while developing action plans for departmental goals.
About the role
- Operations Executive managing export operations and overseeing customer service at Cencora. Focused on logistics and compliance for international shipping across Asia.
Responsibilities
- Export Operations Monitor Transport Management System screens applicable to both export and import as assigned through available system reports.
- Prepare and arrange appropriate packaging for collection of shipments with shipper on day-to-day basis.
- Being accountable of stock management, ensure sufficient stocks are available at Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
- Supervise shipping team to ensure smooth running of day-to-day operations.
- Prepare accurate documentation with customs house and airlines with smooth export operations.
- Adhere and complies with local regulations with marking and labels being in accordance with Airport Authority of Thailand and the International Air Transport Association Dangerous Goods Regulation.
- Dispatch and monitor collections and ensure confirm uplift by airlines for all outbound shipments including domestic and international locations and airline transfers.
- Check and replenish refrigerant when necessary for all outbound shipment including shipments transiting Thailand and agent’s offices under Bangkok control.
- Ensure all charges are updated in the system.
- Monitor domestic and international agent’s service performance as per World Courier’s standard operation procedures.
- Monitor and update pickup and delivery of shipments fall under assigned territories for Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
- Cost savings - Target (average) total cost savings spot rates/Cargo Accounts Settlement System booking/ integrators, packaging placements, Spot savings non-billable Final measurement will be based on Profit & Loss - airfreight planned percentage for each fiscal year.
- Act as a backup support for required necessary inbound activities.
- Customer Service Response to telephone calls with effective information/assistance as required.
- Active action on timely manner for all email correspondences to both external and internal customers.
- Assist both external and internal customer either with billable or non-billables by creating an order in Transport Management System or other available global system within timely manner.
- Track and trace all shipments from pick-up till deliver with prompt updates to the customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Support Business Growth by coordinating closely with Business Development team to create and build sustainable strong relationship with customers.
- Monitor and action on Ok to send for both billable and non-billable as well as export and import shipments.
- Identify any resources and areas for improvement for yearly budgets and planning.
- Any additional tasks as required by management.
Requirements
- Bachelor Degree or Diploma in Logistic or business administration or other related disciplines.
- Minimum 1 years’ experience in air export operations.
- Prior experience in working in a multi-cultural environment is an added advantage.
- Excellent verbal and written interpersonal and communication skills.
- Ability to express oneself clearly in conversations, interactions and business writing with others.
- Develop and maintain good relationships with employees at all levels within the company and also with external parties (e.g. partners, clients, vendors etc.).
- Having a high sense of integrity, transparency and accountability in all work tasks and interactions with others.
- Must be able to work with and handle highly confidential data.
- Detailed, well-organized and able to multi-task and support multiple projects at the same time, prioritizing required actions accordingly to meet required deadlines.
- Strong drive to remain focused, self-motivated and committed to completing or achieving tasks.
- Ability to understand the proper allocation of resources for the purpose of getting things done within a defined timeframe.
- Adapts and works effectively in a variety of situations with individuals or groups.
- Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements;
- Meticulous and pays attention to details to ensure minimum errors in work.
- Knowledge and experience in hands-on project coordination.
- Excellent skills in Microsoft Office (Excel, Word and PowerPoint).
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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