Community & Field Marketer managing outreach and field events for Perplexity’s AI community program. Building user advocacy and driving enterprise pipeline through innovative marketing strategies.
About the role
- Community Management Specialist at EVA Pharma building online and offline communities for healthcare professionals and stakeholders. Focusing on engagement, user management, and data accuracy with healthcare platforms.
Responsibilities
- Verify all app users, especially healthcare professionals (HCPs)
- Ensure accuracy of user data through validation processes
- Contact users (including doctors when needed) to confirm information
- Respond to users’ comments and inquiries on Medsulto and other channels
- Manage user requests and follow up until resolution
- Coordinate with internal teams to resolve issues
- Manage the points program and handle points redemption
- Support user engagement activities (e.g., notifications, updates)
- Monitor and analyze user behavior and activity
- Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
- Share insights with the team to support decision-making
Requirements
- Bachelor’s degree in a relevant field (Marketing, Communications, PR, or similar)
- 1–3 years’ experience in community management or social media
- Strong Arabic & English communication skills
- Customer-focused with strong interpersonal abilities
- Familiar with social media tools and basic analytics/reporting
- High attention to detail with strong accuracy
- Organized, efficient, and able to manage multiple tasks with professionalism and discretion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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