Solutions Architect for Flooid overseeing technical delivery within retail sector projects. Leading project lifecycle from design through support with customer collaboration and technical direction.
About the role
- Client Solutions Manager role at ClearBank overseeing high-quality product delivery. Collaborating with stakeholders in the banking sector to manage client solutions.
Responsibilities
- Acting as the main point of contact for a portfolio of Embedded Banking Clients, having a holistic view of the overall relationship across multiple disciplines
- Managing the delivery of new products & solutions to our Embedded Banking Clients, ensuring that it meets clients’ requirements
- Tracking of key strategic priorities and projects for both Clients & ClearBank
- Liaison with internal stakeholders such as Sales, Product, Finance to ensure that client/ClearBank requirements are understood and any development items
- Ensuring the delivery of the services against established quality and performance standards
- Ensure prompt and effective handling of Client inquiries, concerns, and feedback and address escalated concerns and resolve complex problems
- Continuously review and enhance service processes and procedures to optimise efficiency, reduce cost and improve service quality
Requirements
- Knowledge of embedded banking products and industry specific regulations and standards
- Strong interpersonal and communication skills to build and maintain relationships with clients, being able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process
- Excellent client and senior stakeholder relationship management, with a customer focused mindset and proven service management experience or related field
- Great communication skills and be proactive in dealing with risk and escalations related to delivery and contractual aspects
- Strong teamwork skills and attention to detail
- Analytical mindset and problem solving
- Strong leadership skills with the ability to work within a matrix management structure
Benefits
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Integration Engineering Supervisor at Lincoln Electric overseeing engineers and technicians for automation systems. Managing processes for design, build, and service across multiple locations.
Client Solutions Manager developing marketing solutions for partners in the Entertainment Industry. Focusing on data - driven strategies, campaign planning, and measurable results.
Lead Solutions Architect at Scottish Widows shaping the future of financial services. Focused on innovative, scalable solutions and driving complex change across multi - functional teams in insurance and pensions.
Solutions Engineer developing and implementing applications at Cetera Financial Group. Collaborating with technology teams to enhance the organization's software systems.
Platform Integration Engineer for Intel's Chassis Group developing SOC architectures and high - performance chip networks. Collaborating across teams and modifying IP components for specific needs.
Solution Engineer at Elavon participating in project design, development, and implementation for payment solutions. Collaborating with customers in the integration of various payment systems and technologies.
Modern Infrastructure Sales Executive at Softchoice, guiding customers in infrastructure modernization through tailored solutions. Collaborating with account teams and ensuring customer success in a competitive technology landscape.
Technical Solutions Architect designing AI - enabled Microsoft solutions to help organizations modernize work. Collaborate with teams to drive measurable outcomes and align technology with business strategy.
Industry Principal, CSA role at Softchoice leading enterprise transformations with a focus on technology and innovation. Engaging strategic customers in diverse technology landscapes to realize measurable impacts.