Business Developer responsible for generating new clients and managing sales pipeline for a tech consulting firm. Collaborating with clients to identify needs and offer effective solutions.
EA
Hybrid Technical Account Manager
Posted 2 months ago
About the role
- Technical Desk-based Account Manager role at ADI, focusing on B2B electronic security distribution and technical support for Key Account customers.
Responsibilities
- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Requirements
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
- Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
- Highly organised, with strong problem‑solving skills and excellent attention to detail.
- A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
Benefits
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On-site gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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