Director of Digital Product Delivery at Manulife, leading the digital member experience and executing the product roadmap. Overseeing a high - performing team and ensuring high - quality, scalable digital solutions.
About the role
- Global Pricing Director shaping pricing strategy, guiding commercial operations at ERM. Leading global pricing function to enhance growth and sustainability across services and regions.
Responsibilities
- Set and steward the enterprise-wide pricing vision, positioning pricing as a strategic driver of growth, margin sustainability, and differentiated client value.
- Act as a senior commercial advisor to the executive leadership team, shaping decisions on pricing strategy, margin architecture, market positioning, and portfolio trade-offs.
- Lead the shift from transactional, rate-led pricing toward outcomes-based, value-led commercial models aligned to ERM’s strategic ambitions.
- Ensure pricing strategy is fully integrated with enterprise strategy, financial planning, service line evolution, and delivery economics.
- Define and govern global pricing frameworks that standardize how services are packaged, priced, and monetized while allowing for disciplined regional flexibility.
- Establish enterprise standards for fixed-fee, team-based, value-based, risk-reward, and unit-cost pricing models.
- Influence the design and commercial viability of new and evolving offerings, ensuring pricing reflects differentiated value, delivery realities, and acceptable risk.
- Provide global sponsorship on high-value and strategically complex deals, ensuring alignment with long-term enterprise objectives and risk appetite.
- Lead a multi-year, enterprise pricing transformation that materially advances pricing sophistication, governance, and commercial discipline across regions.
- Build global pricing capability through operating models, skills development, tooling, and analytics that scale consistently across markets.
- Embed a unified pricing culture that improves predictability, transparency, and confidence in commercial decision-making at all levels of the organization.
- Serve as lead for ERM’s global pricing platform ecosystem, defining its role as a strategic decision-support and governance asset.
- Direct platform evolution, including automation, data quality, modelling capability, workflow standardization, and integration with adjacent commercial systems.
- Ensure pricing data, insights, and scenario modelling enable forward-looking, enterprise-level commercial decisions.
- Lead and integrate a single global pricing organization, including regional pricing leaders, offshore teams, and cross-functional partners.
Requirements
- Bachelor’s degree in finance, Economics, Business, or related field; master’s preferred.
- 12–15+ years of experience in global pricing, revenue strategy, or commercial leadership within professional services.
- Proven experience implementing team-based pricing, value-based pricing, and global unit-costing methodologies.
- Leadership across diverse delivery models, including blending onshore/offshore resources.
- Ownership or significant leadership experience with a Salesforce based pricing platform, or other similar platform, as a pricing/commercial operations system for pricing.
- Demonstrated track record leading large-scale transformation initiatives.
Benefits
- Exceptional skill in partnering across Commercial, Finance, Delivery, Sales, and Technology teams in a matrixed global environment.
- Ability to synthesize data, market intelligence, and business objectives into strategic pricing direction.
- Proven capability to lead global transformation initiatives, implement new pricing frameworks, and drive adoption of new tools and systems.
- Aptitude for navigating ambiguity, evaluating tradeoffs, and making sound recommendations under pressure.
- Strong ability to build, mentor, and inspire a high-performing global pricing organization.
- Skilled in distilling analytical insights into compelling narratives tailored to diverse audiences.
- Adept at managing competing priorities across time zones and adjusting to changing commercial dynamics.
Job title
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