SMB Account Manager responsible for nurturing healthcare practice relationships using SaaS. Driving product adoption and managing renewals while minimizing churn and ensuring account health.
About the role
- Account Manager driving growth for Ergotopia in the Norddeutschland region. Expand market presence and manage B2B customer relations with ergonomic solutions.
Responsibilities
- You actively expand our market presence in your region
- You develop new revenue opportunities and contribute significantly to regional growth
- You guide B2B customers through the entire sales process — from initial contact and needs assessment to successful closing
- You proactively acquire new B2B customers through outbound sales and strategically develop existing accounts
- You handle regional inbound leads in a structured way and convert them into successful projects through well-founded consulting
- You manage complex customer projects, develop appropriate solution concepts, and coordinate implementation together with internal teams
- You document your activities in a structured way in the CRM and analyze market and competitive developments
Requirements
- Several years of experience in B2B sales — ideally in a consultative environment or with technically complex/consultative products
- Strong communication skills, negotiation ability, and a confident presence — including when dealing with decision-makers
- Initial experience with office supplies or ergonomics is a plus
- Initial experience working in a structured way with a CRM
- Business-fluent German (written and spoken) and good English skills
- Driver's license and willingness to travel regularly to regional customer appointments
- Ideally initial exposure to methodological sales frameworks such as SPICED, SPIN, or MEDDIC
Benefits
- A job with purpose: contribute to our vision of making the (working) world “happy, healthy & productive”
- Growth: the chance to take your career to the next level at one of Germany’s fastest-growing office furniture e-commerce startups
- Sales with impact: independently develop your sales territory, inspire companies in your region with ergonomic solutions, and create healthy work environments that measurably drive our growth
- Personal development: a strong feedback culture and a monthly personal-development budget of €50, including optional BookBeat and Blinkist subscriptions to support your growth
- Appreciation: a true team spirit. Company events, after-work get-togethers, and a team-event budget at department level — fun guaranteed! Validated on Officevibe and Kununu
- Wellbeing: office equipped with ergonomic furniture, air conditioning, an office dog policy, and snacks & beverages
- Additional benefits: Edenred card with a monthly €50 tax-free allowance or the option of an EGYM Wellpass
- Discounts: employee discount on our product range — also available for friends & family — plus exclusive discounts through Corporate Benefits
- Individual flexibility: flexible working hours, hybrid work culture (office and remote), 30 days of vacation, and a workation option to explore the world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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