ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Senior CRM Systems Specialist responsible for translating complex business needs into scalable solutions using Salesforce. Act as a technical expert in the CRM Systems team for strategic projects.
Responsibilities
- Design, build, and deploy robust, maintainable, and efficient solutions using our full GTM tech stack, including Salesforce, Gong, MCAE, Sales Navigator and other connected systems.
- Own the end-to-end delivery of user stories, from translating business needs into technical designs to testing, deploying, and monitoring changes in production.
- Review solution designs and code from other team members, ensuring scalability, reliability, and alignment with architectural standards.
- Contribute to architecture discussions and guide integration strategies across systems, acting as a subject-matter expert.
- Handle complex technical issues by troubleshooting, fixing bugs, and ensuring the long-term health and performance of the delivered solutions.
- Actively participate in the team's agile processes, including peer reviews of declarative configurations to ensure high quality across the platform.
- Continuously review, retrospect, and adapt, (re)learning and (re)iterating based on new knowledge and experience.
- Contribute to well-functioning collective ownership and decision-making.
Requirements
- Strong expertise in Salesforce solution design and automation, with deep understanding of CRM architecture and integrations.
- Proven experience supporting B2B sales processes with systems and a deep understanding of the associated business logic.
- Demonstrated experience leading CRM system implementations, from business requirements to final solution design.
- Ability to take ownership of complex solutions end-to-end, and contribute to integration architecture across systems.
- Senior-level consultative skills, including the ability to guide architecture discussions, lead requirement intake sessions, and provide technical mentorship to the team.
- Experience driving larger-scale or complex projects, with the ability to work independently with ambiguous or evolving requirements.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Health insurance program
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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