Hybrid Help Desk Associate

at Enova International

• Job title: Help Desk Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $43,000 - $60,000 per year
• Degree requirement: Associate's Degree
• Tech skills: Jamf, MacOS, ServiceNow
• Location requirements: Hybrid, Denver, United States

About the role

• Help Desk Associate providing tech support for Enova's staff, ensuring confidentiality and resolving complex IT issues. Maintaining tech equipment and supporting onboarding for new hires.

Responsibilities

• Working a Hybrid schedule that changes based on business needs and on-call rotation
• Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
• Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
• Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
• Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
• Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
• Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
• Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
• Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
• Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
• Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
• Travel to the Chicago office for training.

Requirements

• 1+ years support experience
• Basic networking troubleshooting capabilities
• Exceptional interpersonal and communication skills
• Experience in developing knowledge base articles or step-by-step guides
• Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
• Knowledge of PowerShell
• Associates degree
• Team leadership experience is a plus

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!