Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections Analyst responsible for digital collection strategies at Enova International. Analyzing data, optimizing processes, and implementing new technologies for better results.
Responsibilities
- Perform diagnostics based on analysis of digital operation data;
- Propose, develop and monitor Digital Collection’s Main KPI's;
- Focus on optimizing strategies to improve results, proposing new processes, tools, technologies, automations and solutions (e.g. AI);
- Relationship building skills, including the team, suppliers, service providers (Experian, Equifax, etc.) and leaders;
- Control of workflow and sending of invoices from service providers monthly;
- Sense of ownership in activities related to the success of the collection area (it is important to have a critical sense to propose changes and improve results).
Requirements
- Degree in Engineering, Business Administration or equivalent.
- 3+ years of work experience in relevant roles such as: planning, mis and strategy
- Ability to solve problems: identify opportunities for improvement, propose a resolution approach, align expectations with those involved and discuss recommendations
- Strong analytical skills: able to connect business challenges with data and KPIs; manipulate databases with tools such as SQL and Excel; present results in a direct and data-driven way
- Communication and influence skills: Present structured recommendations, organize arguments, and support claims with data and facts
- Fluency in Portuguese and English is required.
Benefits
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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