Staff Systems Engineer working on delivering complex software applications into operations with a talented team at CACI. Supporting development and verification of mission capabilities while ensuring operational efficiency.
About the role
- Systems Engineer at Enghouse, providing 2nd tier IT support and developing infrastructure processes. Join a global software company in a hybrid role based in Markham, Ontario.
Responsibilities
- Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
- Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
- Works with other senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
- Provides ongoing support to the company’s acquisition integration work.
- Evaluates, analyzes and reports statistics related to ticket levels, support incidents and resource utilization to make recommendations to resolve ongoing issues.
- Educates the business on issues related to best practice, lifecycle management and preventative maintenance on their use IT systems.
- Participates in projects and acquisitions with other functional groups; participates in short and long-term corporate network planning and product selections.
- Performs and assumes other duties and responsibilities as required.
Requirements
- A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
- A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
- Systems administration experience in a corporate environment.
- Strong interpersonal skills: possesses a strong customer satisfaction attitude.
- Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
- Strong time management skills: perform a variety of tasks and assignments simultaneously.
- Be a team player within a global structure.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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