Hybrid IT Advisor, Business Systems – Solutions

at Enbridge

• Job title: IT Advisor, Business Systems – Solutions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$80,000 - CA$105,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, North York, Canada

About the role

• IT Advisor supporting day-to-day operations of Guardian Business Solutions team at Enbridge. Responsible for system access, user training, issue resolution, and testing methodologies.

Responsibilities

• Contribute to the day-to-day operations of the Guardian Business Solutions team, with primary responsibility for supporting the Guardian, including monitoring intake tickets, maintaining the work queue, and participating in weekly prioritization reviews
• Liaise with Guardian and Drop Zone users at various levels of the organization to investigate and resolve issues and develop solutions
• Oversee system access - seek approvals where required, setup new users in the system with the correct level of access for their role, maintain security profiles and documentation of user profiles, and monitor license usage and requirements
• Conduct Guardian training – develop training plans and resources for new users, update training materials to reflect the latest system updates, and coordinate and deliver all necessary training
• Provide Guardian system sustainment support, including share ‘n learn sessions, system communications, and creating/updating user guides and documentation
• Lead business requirement gathering for standard work, such as annual system setup or measure changes, and configure the system/implement the change where possible
• Assist in business requirement gathering and documentation, for system enhancements and functionality issues
• Ensure documentation is completed and approved by stakeholders prior to release
• Conduct testing for both sustainment and enhancement work, key integrations, and regression testing
• Work with System Administrator/Enhancement Lead, TIS and developer to disseminate results, resolve failed tests and approve system functionality for release
• Gather report requirements for users, build reports, and maintain and update existing managed reports in the system
• Administrator of Guardian Library and Guardian Knowledge – ensure resources are up to date, maintained and easily accessible
• Support other aspects of GBS team as required (i.e. SharePoint sites, backup support of other roles including System Administration, etc.)

Requirements

• Related university degree in Information Technology, Engineering, or business degree (or similar educational experience) and minimum of four or more years of experience related to Energy Conservation or industry experience OR equivalent combination of formal education, certification and experience
• Proven ability to effectively prioritize key issues
• A self-starter who is driven and possesses strong collaboration and interpersonal skills
• Excellent oral and written communications including public speaking and training facilitation
• Solid problem-solving and analytical skills to support troubleshooting, issue identification and resolution
• Experience in reconciling data sets and working in spreadsheets to balance expected compared to actual results
• Experience working with the Salesforce platform

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
• Valuable retirement savings plans, including a savings plan with company stock as an investment option
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• An Employee and Family Assistance Program
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being