Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager helping customers achieve their goals at a rapidly growing SaaS company. Leading a team and enhancing customer relationships while driving product value.
Responsibilities
- Proactively help customers meet their goals.
- Follow Enable's process to onboard customers as fast as possible.
- Increase the number of users getting value from the product.
- Orchestrate the implementation of additional features for customers.
- Empower customers to decommission their legacy processes.
- Build and foster trusted relationships with key stakeholders.
- Advocate for both Enable and the customer.
- Refer opportunities for upgrades to the sales team.
Requirements
- Track record of high achievement in your current Customer Success role.
- Passion for helping customers solve their business problems.
- Effective communicator with outstanding interpersonal skills.
- Desire to thrive in a fast-changing environment while leading and growing a high-caliber team.
Benefits
- Paid Time Off: Take the time you need to relax and recharge
- Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
- Comprehensive Insurance: Health and life coverage for you and your family
- Retirement Plan: Build your future with our retirement savings plan
- Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
- Equity Program: Benefit from our equity program with additional options tied to tenure and performance
- Career Growth: Explore new opportunities with our internal mobility program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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