Technology Director driving IT transformation for a client with a strong market presence in Poland and abroad. Responsible for developing and executing a technology strategy to enhance software production and organization.
About the role
- Digital Consumer Experience Director at Kimberly-Clark leading global digital initiatives and overseeing end-user services delivery for iconic brands like Huggies and Kleenex.
Responsibilities
- Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps.
- Establish global service standards, operating models, KPIs, and SLAs for end‑user infrastructure services.
- Ensure services meet experience, availability, performance, and compliance expectations across regions.
- Own end‑to‑end service delivery for end‑user infrastructure services, including incident, problem, change, and service request management.
- Lead operational reviews, root cause analysis, and corrective actions for high‑impact or recurring service issues.
- Ensure operational readiness for platform upgrades, service transitions, and enterprise‑wide initiatives.
- Oversee services supporting end‑user computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
- Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
- Champion consistency, reliability, and usability across all end‑user touchpoints.
- Drive improvements in employee experience through service analytics, automation, self‑service, and proactive support models.
- Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
- Support adoption of AI‑enabled support and operational tooling where appropriate.
- Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering end‑user services.
- Ensure vendor performance, financial accountability, and continuous improvement.
- Coordinate globally distributed providers to deliver a unified, follow‑the‑sun support experience.
- Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
- Act as a senior point of contact for end‑user service performance, risks, and improvement initiatives.
- Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.
Requirements
- 8+ years of experience in Digital Marketing, Technology, or Omnichannel Strategy.
- Proven experience leading global digital initiatives and working with distributed teams across markets.
- Strong expertise in SEO, including emerging trends such as AEO/GEO.
- Strong background in Social Commerce, especially TikTok.
- Advanced English for executive storytelling and stakeholder management.
- Ability to engage in technical & functional discussions (EMS, integrations, digital platforms).
- Strong influencing skills and experience engaging senior business stakeholders.
- Data-driven mindset with the ability to connect digital pillars into an integrated strategy.
- Experience leveraging Generative AI for content and campaigns.
Benefits
- Flexible work model that blends remote work with intentional in-person collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Director leading inbound licensing strategy for Gap and Old Navy brands. Collaborating on brand storytelling and driving cultural relevance within retail market.
Managing Director leading Sport & Entertainment marketing strategy for Havas Play Italy. Managing business development and client relationships while driving impactful cultural projects.
Director, Aftermarket Controlling providing financial leadership and oversight for Aftermarket Business Units at Daimler Truck North America. Collaborating with senior leaders and overseeing financial strategies and reporting.
Director of Corporate Development at Fiserv driving acquisitions and commercial partnerships to accelerate fintech growth and optimize financial solutions. Leading due diligence and financial modeling for strategic corporate initiatives.
Director of Environmental Health & Safety at BW Packaging leading global EHS strategy and compliance. Collaborating with teams to embed safety and manage risks across operations.
Director overseeing environment and planning projects at Aurecon in Perth. Leading a team for energy, resources, transport and government sectors.
Director of Analytical Development and Quality Control overseeing biopharmaceutical programs for children's health organization. Leading a high - performing AD/QC team with emphasis on innovation and compliance.
Assistant Director for MBA Program Office at Georgetown University, enhancing students' MBA experience through advising and program coordination.
Associate Director leading statistical programming activities at Biogen, focused on drug development and compliance. Overseeing internal and external programming deliverables with a team of programmers.