IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on - site and remote assistance for IT operations in a nuclear technology environment.
About the role
- Technical Support Engineer II providing customer support on Appleton Group products. Gain technical knowledge while assisting customers with inquiries and product troubleshooting.
Responsibilities
- Monitor and respond promptly to technical inquiries received via calls, emails, and chats.
- Perform essential product troubleshooting guided by information found in public documents and limited to business unit products.
- Analyze and explain product specifications, features, or applications to customers.
- Collect, organize, and send electronic documentation to customers.
- Collaborate in identifying, developing, and implementing project ideas for continuous process improvement.
Requirements
- Bachelor’s degree in Electrical Engineering or equivalent engineering courses.
- Solid understanding of basic electrical principles and their application.
- Knowledge of basic installations and applications of wiring and other electrical products.
- Experience in installations and applications of wiring and other related products.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead Field Support Technician providing advanced technical support for IT systems at Provident Bank. Role involves mentoring and coordinating Field Support operations across multiple locations.
Technical Support Specialist I providing ongoing support for Insperity BPS products and consulting with end users for software issues. Handling technical support for clients and optimizing their BPS experience.
Senior CSE providing remote and on - site technical support for Stratasys 3D printing systems in Japan. Ensuring exceptional service delivery through strong customer relationships and technical expertise.
Product Support Analyst providing logistics support to NAVSEA Acquisition Sustainment Program Office. Contributing to program planning, execution, and documentation for national defense missions.
Senior AWS Support Engineer managing complex AWS - related support issues. Collaborating with global teams and improving support processes at Ingram Micro.
Technical Support Advisor providing customer service solutions via various communication channels for TDCX. Focused on first contact resolution and maintaining customer satisfaction with best practices.
Technical Support Advisor providing support across channels for global, innovative brands. Engaging with customers to ensure satisfaction and effective solutions.
Field Service Support Technician performing preventive and remedial maintenance for Applied Materials. Assisting customers and ensuring operational quality with a focus on customer satisfaction.
Senior Technical Support Lead providing technical leadership in a hybrid role at Swap, which connects backend operations with a modern storefront experience.