Manager in Customer Success collaborating on strategies for clients at an innovative digital marketing startup based in Hamburg, Germany.
About the role
- CRM Manager developing email and CRM strategies for embelly, a digital health startup. Focused on customer journeys and email performance optimization in the health sector.
Responsibilities
- CRM, email & WhatsApp marketing: planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
- Development of targeted customer journeys for customers & partners
- Segmentation, A/B testing, performance analysis and more, with a focus on retention & reactivation
- Collaboration & coordination
- Close alignment with marketing, design, product & copywriting
- Briefings & sparring for content, landing pages and lead campaigns
- Management of CRM processes using HubSpot, Typeform and Gorgias
Requirements
- At least 2 years of experience in CRM or email marketing (DTC or health sector a plus)
- Very good knowledge of Klaviyo – initial experience with ChatArmin or WhatsApp marketing desirable
- You think in funnels, love automation and find pragmatic solutions
- Good balance of analytical thinking and creative intuition
- Self-driven, hands-on and proactive – you don’t wait to be assigned tasks
- Fluent German (C1) & good English
- Bonus: copywriting skills or experience/interest in health topics
Benefits
- Meaningful work: We help people with real health complaints
- Exciting challenges: technical, strategic and content-related
- Visibility & responsibility: You make a real impact
- Freedom & influence: Your ideas count
- Learning curve & exchange: Work with experts in medicine, marketing & product
- Flexible working hours, home office & team vibes
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager driving business impact and customer success for complex customers at Salesforce. Primary partner to improve adoption and maximize value from the Salesforce investment.
Customer Success Manager, Senior Manager responsible for strategic partnerships and customer success across complex Signature accounts. Supporting digital transformation initiatives and ensuring client satisfaction through expert engagement.
CLM Customer Success Manager focusing on AI - enhanced contract lifecycle management in the Customer Success Center. Driving adoption and value realization through structured customer engagements and strategic partnerships.
Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high - performing team and managing customer onboarding and ongoing support.
Intern in Customer Success Management at GreenPocket, a smart energy software startup. Engage in user experience tracking, customer satisfaction surveys, and project presentation.
Customer Success Manager role at Camphouse overseeing onboarding activities for a global client base. Collaborating with cross - functional teams to enhance user experience and tool adoption.
Customer Success Manager enhancing user experience for international clients. Collaborating with global teams to ensure smooth onboarding and efficient project delivery in Stockholm.
3 - month Sales & Customer Success internship supporting partner onboarding and relationship management. Includes on - site event support and work with tools like Intercom and Zendesk.
Analyst for Customer Success Operations at Solutionreach handling customer lifecycle management and analytics. Partnering with GTM leadership to drive reporting and insights for customer acquisition and retention.