Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
About the role
- Customer Success Manager enhancing user experience for international clients. Collaborating with global teams to ensure smooth onboarding and efficient project delivery in Stockholm.
Responsibilities
- Drive and coordinate a large client project across multiple EMEA markets
- Build and maintain project plans, timelines, and status updates
- Make sure milestones are hit and things move forward
- Collect local user needs and translate them into clear product requirements
- Lead UAT, testing, and feedback loops
- Be the bridge between users and product teams for bug prioritization and enhancements
- Guide users through onboarding and tool adoption
- Run regular trainings and updates
- Keep training materials and documentation fresh and relevant
- Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and excellent customer experience.
- Be a main point of contact for the regional client
- Run regular status meetings with clients and internal teams
- Ensure expectations are clear and aligned on all sides
Requirements
- 4–5 years of experience in project management (ideally in B2B SaaS or tech)
- Bachelor’s degree in a relevant field, such as business, marketing, communications, or project management, or similar.
- Experience working with large, cross‑functional projects
- Confidence working with international teams
- Strong communication skills in English (French is a plus)
- A structured, proactive, and solution‑oriented way of working
Benefits
- Competitive salary and benefits
- A chance to work with a high-profile global client
- An international, collaborative work environment
- A role where you can really make an impact
- A fast-growing company with a strong focus on innovation and quality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.
Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.