Customer Care Representative reviewing insurance claims and policies for Elevance Health. Handling complex inquiries and conducting outbound calls in a fast-paced environment.
Responsibilities
Review requests related to insurance claims/policies via mail, telephone, or in person
Conduct outbound calls in the ZipDrug business area
Multi-task effectively in a fast-paced environment
Perform other duties as assigned
Requirements
Requires a HS diploma or equivalent
Minimum of 3 years in automated customer service environment
Strong oral, written and interpersonal communication skills
Problem-solving skills
Intermediate computer skills including programs like Word, PowerPoint, Excel, & Access
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