Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
About the role
- Customer Care Representative providing assistance with insurance benefits, eligibility, and claims. Responsible for analyzing problems and providing solutions through effective communication and documentation.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information
- Documents information, activities, and changes in the database
- Develops and maintains positive customer relations
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Strong oral and written communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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