Product Quality and Installation Manager ensuring product quality and installation standards at Phillip Jeffries. Collaborating across teams to drive customer satisfaction and loyalty through detailed product insights and improvements.
About the role
- Behavioral Health Case Manager II managing complex psychiatric and substance use cases for Elevance Health. Providing telephonic support and community visits as needed within Indiana for members.
Responsibilities
- performing case management telephonically and/or by community visits
- Responds to more complex cases and account specific requests
- Uses appropriate screening, criteria, knowledge and clinical judgment to assess member needs
- Conducts assessments to identify individual needs and develops specific care plan
- Monitors and evaluates effectiveness of care plan
- Supports member access to appropriate quality and cost-effective care
- Coordinates with internal and external resources to meet identified needs of the members
- Collaborates with providers
- Serves as a resource to other BH Case Mgrs
- Participates in cross-functional teams projects and initiatives
Requirements
- MA/MS in social work counseling or a related behavioral health field or a degree in nursing
- minimum of 3 years of clinical experience in social work counseling
- Current, active, unrestricted license such as either a RN (for RNs Must have a Behavioral Health Certification), LCSW, LMHC, LMFT or Clinical Psychologist
- Previous experience in case management and telephonic and/or in person coaching
- Managed care experience
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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