Account Service Manager at Elevance Health responsible for strategic planning and account management for large accounts. Provides customer service both onsite and offsite with operational collaboration.
Responsibilities
Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customers' organizations
Makes recommendations for improvements to meet customers' expectations
Provides both on-site and off-site customer service
Coordinates open enrollment meetings, renewal process, and training sessions
Makes routine account visits
Requirements
Requires a BA/BS
Minimum of 3 years of experience managing business operations and/or customer relationship
Any combination of education and experience that provides an equivalent background
Travel to worksite and other locations as necessary
Account Management experience preferred
Experience working in a TPA preferred
Experience working with fully insured/ASO groups preferred
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