Project Manager I coordinating digital projects for PNC's Retail Digital Technology organization. Supporting delivery of technology projects enhancing retail customer experiences and optimizing operations.
About the role
- Responsable de la performance et qualité du service client B2C chez Ekwateur, garantissant satisfaction client et KPI optimaux dans la transition énergétique.
Responsibilities
- Manage the performance and quality of our external service providers
- Build and maintain relationships with our external partners
- Oversee customer service KPIs
- Contribute to improving our online reputation
- Develop collaborative customer support
- Ensure the quality of indirect sales processing
- Monitor key indicators
- Oversee activation initiatives
- Drive matters related to the Transport Manager (GT)
Requirements
- Strong experience managing teams and call centers
- Proficient in creating and manipulating reports in Excel
- Quick to adapt to new tools (BI dashboards, etc.)
- Proven experience in customer relations and call centers
- Comfortable on the phone with a clear understanding of service quality challenges
- Positive, collaborative and driven individual who enjoys leading and energizing teams
- Ability to balance close coaching/support with corrective feedback and course-correcting
Benefits
- Flexibility
- Well-being
- Develop expertise in performance management across varied and challenging KPIs in a fast-evolving environment
- Grow teams by sharing your know-how and supporting advisors and managers toward excellence
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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