Conseiller de vente garantissant la satisfaction du client chez Castorama. Développant le chiffre d'affaires du rayon en proposant des solutions d'amélioration pour la maison.
About the role
- Client Relationship Assistant handling energy-saving programs with a focus on customer satisfaction and team collaboration. Supporting professionals and ensuring quality service within the energy sector.
Responsibilities
- Manage incoming calls from professionals
- Handle beneficiaries' requests
- Follow up on beneficiaries' cases
- Qualify enquiries and provide daily reporting
- Collect responses from beneficiaries
- Prepare a report in case of dissatisfaction
Requirements
- High school diploma (Baccalauréat)
- Planning to pursue a two-year post-secondary qualification (Bac +2) in Customer Relations or a BTS NDRC
- Strong interpersonal skills and a team-oriented attitude
- Service-minded with a commitment to delivering a high-quality customer experience
- Comfortable with Microsoft Office and CRM systems
- Good written communication skills
Benefits
- Remote work
- Company canteen
- On-site gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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