Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Responsibilities
- Collaborate with clients and internal teams to resolve aged receivables, support healthy cash flow, and contribute to Firm KPIs through effective portfolio and relationship management.
- Oversee assigned receivables by addressing disputes with revenue control and practice groups, maintaining accurate records, and ensuring timely follow-up on outstanding balances.
- Foster strong client relationships, partner with key stakeholders to advance credit control strategies and support account reconciliation.
- Work closely with fee earners to proactively manage account balances, apply creative thinking to enhance processes and service, and escalate unresolved debts when needed.
- Monitor portfolio performance to maintain visibility over cash collection and debt status, ensuring compliance with Solicitors’ Accounts Rules for all receipts and transfers.
- Contribute actively to credit control team meetings by sharing insights and supporting a culture of continuous improvement.
Requirements
- Experience in a credit control/debt recovery or fast-paced finance environment
- Comfortable working in a dynamic setting with shifting priorities
- Effective time management and the ability to meet deadlines and goals
- Self-motivated with a collaborative, solution-oriented mindset
- Clear and confident communicator, both verbally and in writing
- Enthusiasm for learning and professional growth
- Familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
Benefits
- We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
- We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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