Digital Account Manager managing social media campaigns across platforms for client success. Analyzing results, optimizing strategies, and collaborating with clients and internal teams.
About the role
- Account Manager responsible for managing client relationships and ensuring customer satisfaction at DropReal Cybersecurity. Identifying business opportunities and facilitating sales growth while delivering excellent service.
Responsibilities
- Gerir e desenvolver uma carteira de clientes, assegurando relações comerciais sólidas e duradouras;
- Identificar oportunidades de negócio, promovendo vendas adicionais (cross-selling e up-selling);
- Elaborar propostas comerciais, negociar condições e acompanhar o fecho de contratos;
- Acompanhar o desempenho das contas, garantindo o cumprimento de objetivos comerciais;
- Atuar como elo de ligação entre os clientes e as equipas internas (marketing, operações, suporte, etc.);
- Analisar necessidades dos clientes e propor soluções adequadas aos seus objetivos;
- Monitorizar indicadores de desempenho (KPIs) e elaborar relatórios comerciais;
- Acompanhar tendências de mercado e ações da concorrência;
- Garantir elevados níveis de satisfação e retenção de clientes.
Requirements
- Conhecimentos em aplicativos de escritório.
- Experiência prévia em funções comerciais ou gestão de contas
- Forte capacidade de negociação e orientação para resultados
- Excelentes competências de relacionamento interpessoal
- Capacidade de planeamento e gestão de prioridades
- Conhecimentos de ferramentas CRM (valorizado)
- Capacidade de comunicação verbal e escrita.
- Fluência em português
- Boa organização e atenção aos detalhes.
Benefits
- Plano de carreira
- Vale refeição
- Salário compatível com a função
- Comissionamentos Atrativos
- Treinamento
- Plano Saúde
- Auxílio Combustível/Deslocamento
- Wellhub(Gympass)
- Plano Odontológico
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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