Hybrid Customer Sales Advisor – Inbound

at Domestic & General

• Job title: Customer Sales Advisor – Inbound
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £25,506 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United Kingdom

About the role

• Inbound Sales Advisor delivering exceptional service to customers for Sky equipment support. Handling warm inbound calls and guiding customers with expert support in a fast-paced environment.

Responsibilities

• As an Inbound Sales Advisor, you’ll deliver exceptional service to customers calling for support with their Sky equipment and Sky Protect policies.
• You’ll handle warm inbound calls, guide customers with expert support, all while representing one of the UK’s most trusted brands.
• Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Sunday).
• You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

Requirements

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

Benefits

• Average Bonus Earnings of £4,600 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards